# Account & billing

How to manage your account, change plans, and handle payments.

## Your profile

**Settings → Account** (or `/settings`).

Change:

- **Name** - shown in some places in the UI; doesn't change your invoice name (that's in Preferences).
- **Email** - if you change it, LogForMe sends a verification email to the new address before the change takes effect.
- **Password** - requires your current password.

## Signing in, signing out

- **Sign in**: `app.logforme.com/login`. "Remember me" keeps you logged in across browser restarts.
- **Sign out**: sidebar → **Sign out** (or the user menu).
- **Forgot password**: on the login screen, **Forgot password?** → email reset link → new password.

## Plans & subscriptions

See [pricing](https://logforme.com/pricing) for current prices.


### Refunds

**3 days, no questions.** Email `operations@logforme.com` within 3 days of a first purchase and we'll refund you. Beyond 3 days: no refunds, except where local consumer law requires them (we comply with EU, UK, etc. consumer protections - LemonSqueezy handles the specifics).

Refunds are processed by LemonSqueezy on the original payment method. Expect 3–10 business days for the money to actually show up, depending on your bank.

### Invoices for your LogForMe subscription

LemonSqueezy issues these (they're the Merchant of Record). Your receipts are emailed to you and viewable in the LemonSqueezy customer portal.

## Payment methods

Whatever LemonSqueezy supports - credit/debit cards, PayPal in many countries, and some local methods. Managed entirely through their checkout; we don't touch payment data.

## VAT / sales tax on your subscription

LemonSqueezy, as Merchant of Record, handles sales tax, VAT, and GST on your *subscription fee* - you'll see it on your receipt. This is separate from the taxes you apply to **your** invoices to your own clients (those are controlled by you in [taxes.md](./taxes.md)).

## Exporting your data

Go to **Settings → Account → Export my data**. You'll get a JSON file with all your Projects, Time Frames, Entries, Taxes, and Preferences. Useful for backup, migration, or preparation for deletion.

If you want CSV for entries specifically, that's on the roadmap - email us if it's urgent.

## Deleting your account

**Settings → Account → Delete account**. Type your email to confirm. Your data is deleted within 30 days (the lag is for backups to age out).

**Heads up**: deletion is permanent. Export first if you want a copy.

## Soft limits reminder

Hosted plan limits are summarized here; see [pricing](https://logforme.com/pricing) for the latest.

- **Starter**: 5 active Projects, 10 AI verbal entries/day, unlimited Time Frames & Entries.
- **Premium**: 100 active Projects, 20 AI verbal entries/day, unlimited Time Frames & Entries.
- **Community Edition (self-hosted)**: unlimited everything, AI verbal entries require your own API key.

## Contact & support

- **Email**: `operations@logforme.com`.
- **Bug reports & feature requests**: email or (for the Community Edition) GitHub Issues.
- **Response time**: usually under 48 hours. LogForMe is a solo operation, so a little patience goes a long way.